Return & Refund & Pricing Policy
Last updated June 1, 2020
Products can be returned within 14 days upon delivery and must be brand new, in its original packaging and include all contents which it came with. Special order items, clearance or used items, and items shipped by freight are not eligible for return. All returns must be fully inspected before a credit or refund is issued. We reserve the right to charge a restocking fee or refuse any exception. Accepted returns will be subject to a 25% restocking fee. Customers will be responsible for return shipping costs unless the item is defective, damaged during shipping or the incorrect item was shipped. Apollo Performance is not liable for any labor or repair fees under any circumstance. Any signs of the product being used, installed incorrectly, handled or used improperly will not be eligible for exchange, refund, or warranty consideration. All parts must also be returned in its original packaging with all included content such as installation hardware, instructions and stickers. DO NOT THROW AWAY ORIGINAL PACKAGING related to the product regardless if it is damaged. If your item was shipped inside a shipping box it must be returned inside a shipping box with adequate packaging material.
There are no refunds on shipping / handling charges unless the order was not shipped. If you want us to generate a return shipping label for you, the price of the return shipping will be deducted from your refund. There are NO returns on any installed electrical components.
Apollo Performance is not liable for any labor or repair fees under any circumstance. Any defective product must be reported immediately, and go through the manufacturer's warranty claim process. If you received a defective item, Apollo Performance will facilitate the warranty claim process with the manufacturer. Repair/replacement shall be provided at the sole discretion of the manufacturer/vendor of the product(s). The customer is responsible for all shipping/handling costs associated with item(s) that are warranted.
Apollo Performance cannot accept returns of special or custom ordered parts. Programming or Software are non-refundable. We reserve the right to refuse any exceptions.
Items returned to Apollo Performance or one of its vendors without having obtained prior Return Merchandize Authorization (RMA) may be rejected outright. Please contact us prior to shipping any merchandise back. A restocking fee of 25% will be applied to all returns.
Payments refunded through PayPal as the result of a return or cancellation may be subject to a 10% service fee. This is in compliance with PayPal's refund policy, updated November 2019.
Credit Card or PayPal Disputes: Do not file a credit card dispute if you have any issues or problems with your orders, there is a $50 Chargeback fee plus shipping fees for documents that are not refundable. Please contact us to resolve any issues before you file any disputes.
If you need to cancel an order or item on your order, please contact us as soon as possible. Special, custom, and/or pre ordered items cannot be cancelled. Any exceptions will be made at the discretion of the items' respective vendor/manufacturer.
All prices are subject to change without notice. The prices shown in this online catalog supersede all previous catalogs. We cannot control price increases by our suppliers. We also reserve the right to correct any misprints. We will notify you before charging you more than the price shown in this catalog during the online catalog's life.